General
How to resolve chargebacks?
We notify you when a chargeback is requested along with the order id and additional details for the transaction. Reviewing Chargebacks: Review the chargeback and describe the line of events that occurred. If the goods/services were not given, please ...
Why am I getting Chargebacks?
There might be various causes for a chargeback on a specific transaction. In general, chargebacks are related with bad customer service/product or service delivery experience. If a consumer detects fraudulent activity on their card, they can request ...
What is a chargeback?
In layman's terms, a chargeback, also known as a "friendly dispute", is raised by the cardholder (end-user) against a specific transaction and reported to their card issuing bank. A chargeback is a feature offered by banks and card networks like ...
How can I delete my OmniPay account?
Please consider! You might need a secondary payment provider in the future, so it can be a good idea to keep your account open. There's no fee to keep your account live. Please ensure there are no unsettled transactions thorough the account before ...
Can't log into OmniPay Dashboard?
If you are unable to log into your OmniPay dashboard because you have forgotten your password use the forgot password link and reset your password. If you fail to do so, please raise a ticket with us or write to us at wecare@omni-pay.com
How to activate fast funding?
Marchants have to get in touch with their respective acquiring banks to have this activated at a nominal monthly fee, and the amount can be credited in the merchant account within 72 hours max rather than 3-5 working days. You can have more than one ...
Can i transfer money from OmniPay to my bank?
The money that goes through the OmniPay gateway is directly sent to your bank account registered with us in T+2* days. *Settlement cycle is subject to bank approval and can vary based on your business vertical, risk factor etc. If you are stuck and ...
Can i change my account name on OmniPay?
An OmniPay account is registered in the business owner's name. For security reasons you will have to raise a request with our support team to change it.
What are the documents needed to sign-up with OmniPay?
Docs for private limited businesses: Proof of ID for each individual you need to provide one of these A valid passport A valid UK full driving license Proof of residential address for each individual you need to provide one of these A utility bill ...
My account is not yet activated, it's been too long since I got any update, what do I do?
We try our best to have everyone's account activated on time, however since you have'nt received an update on this, please file a grievance over here: with your merchant ID and our team will update you at the earliest on the status of your account. ...
I have submitted my activation form. When will my account get activated?
Activation of an account is subject to approval from our banking partners and take 3-5 working days (working days do not include Saturdays, Sundays and bank holidays). Our team will update you on the status of your account, once we get a revert from ...