How to resolve chargebacks?

How to resolve chargebacks?

We notify you when a chargeback is requested along with the order id and additional details for the transaction.

Reviewing Chargebacks:
Review the chargeback and describe the line of events that occurred.

If the goods/services were not given, please analyse the situation and let us know if the client is prepared to receive the goods/services. 

If the products or services have been delivered, please submit evidence of delivery, invoices, or any other authorised proof of product/service delivery. 

In the event of a duplicate payment, please notify us so that we can request that the bank reimburse the money to the cardholder.




If you are stuck and need assistance, use this link to raise a ticket.

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