My account is not yet activated, it's been too long since I got any update, what do I do?
We try our best to have everyone's account activated on time, however since you have'nt received an update on this, please file a grievance over here: with your merchant ID and our team will update you at the earliest on the status of your account. |
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I have submitted my activation form. When will my account get activated?
Activation of an account is subject to approval from our banking partners and take 3-5 working days (working days do not include Saturdays, Sundays and bank holidays). Our team will update you on the status of your account, once we get a revert from ...
Why does it take so long for a refund to be credited to my account?
There are several factors and processes involved during a refund process due to which we advise waiting for 10-12 working days. If you are stuck and need assistance, use this link to raise a ticket.
How can I delete my OmniPay account?
Please consider! You might need a secondary payment provider in the future, so it can be a good idea to keep your account open. There's no fee to keep your account live. Please ensure there are no unsettled transactions thorough the account before ...
Can i change my account name on OmniPay?
An OmniPay account is registered in the business owner's name. For security reasons you will have to raise a request with our support team to change it.
How to change my registered number on OmniPay?
When you add your mobile number, we’ll be able to get in touch with you or reach you via text message to help service your account. We suggest you regularly review and update the mobile number registered on your OmniPay account to make sure it’s up ...