Why does it take so long for a refund to be credited to my account?

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• How many days to get my OmniPay refund?

  Once you have asked your merchant for a refund and they have refunded the transaction through their OmniPay account, you can get your money debited in your bank account in 3-5 days, depending on our bank account.  If you are stuck and need ...

• My account is not yet activated, it's been too long since I got any update, what do I do?

  We try our best to have everyone's account activated on time, however since you have'nt received an update on this, please file a grievance over here: with your merchant ID and our team will update you at the earliest on the status of your account. ...

• I have submitted my activation form. When will my account get activated?

  Activation of an account is subject to approval from our banking partners and take 3-5 working days (working days do not include Saturdays, Sundays and bank holidays). Our team will update you on the status of your account, once we get a revert from ...

• How do I check the status of my refund ?

  Once the merchant initiates the refund , a confirmation email is sent to your email ID( the email ID that was used at the time of transaction). If you are stuck and need assistance, use this link to raise a ticket.

• I have done duplicate transactions towards the same order/service. How do I get a refund?

  We are a payment gateway and only facilitate the merchant with online payments. We request you to contact the merchant with the transaction details for a refund. If you are stuck and need assistance, use this link to raise a ticket.