What is a chargeback?

What is a chargeback?

In layman's terms, a chargeback, also known as a "friendly dispute", is raised by the cardholder (end-user) against a specific transaction and reported to their card issuing bank. 

A chargeback is a feature offered by banks and card networks like Visa and MasterCard to protect purchasers from illegal or fraudulent payments. 
When a cardholder files a complaint, the bank reports it to Razorpay and investigates.




If you are stuck and need assistance, use this link to raise a ticket.

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