End User
How many days to get my OmniPay refund?
Once you have asked your merchant for a refund and they have refunded the transaction through their OmniPay account, you can get your money debited in your bank account in 3-5 days, depending on our bank account. If you are stuck and need ...
Can i cancel an OmniPay payment?
No, once the payment goes through, you cannot cancel it. Being an end-user, you can ask for a refund from the merchant you made the transaction to; the merchant can refund the transaction using their OmniPay Dashboard. If you are stuck and need ...
Sensitive information
Please do not share your complete card number, CVV number, OTP, PIN, or Netbanking password with anyone. OmniPay will never request for these details. If you are stuck and need assistance, use this link to raise a ticket.
Why does it take so long for a refund to be credited to my account?
There are several factors and processes involved during a refund process due to which we advise waiting for 10-12 working days. If you are stuck and need assistance, use this link to raise a ticket.
How do I check the status of my refund ?
Once the merchant initiates the refund , a confirmation email is sent to your email ID( the email ID that was used at the time of transaction). If you are stuck and need assistance, use this link to raise a ticket.
How do I open a dispute with a seller when a purchase goes wrong?
We want our customers to buy with confidence every time they initiate a transaction via OmniPay and it is our responsibility to guide our customers on the right and effective way to file disputes. As a first step, we strongly recommend that customers ...
What should I provide when filing a dispute on OmniPay?
While raising a support ticket here you should briefly address the issue you have faced, and attach a screenshot of the email sent to the merchant in the initial stage. If you are stuck and need assistance, use this link to raise a ticket.
Does OmniPay intervene to resolve a pending dispute between a buyer and a merchant?
We want our customers to buy with confidence every time they initiate a transaction via OmniPay and it is our responsibility to guide our customers on the right and effective way to file disputes. As a first step, we strongly recommend that customers ...
When should a customer file a complaint regarding the non-receipt of an order?
We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even after the said time interval or if the items received are materially different, defective or ...
I have done duplicate transactions towards the same order/service. How do I get a refund?
We are a payment gateway and only facilitate the merchant with online payments. We request you to contact the merchant with the transaction details for a refund. If you are stuck and need assistance, use this link to raise a ticket.
I do not recognize the transaction that I have been charged for. Can you help me?
Yes, we can. Please provide the below details by raising a request here and we will get back to you at the earliest:
What should I do if I do not receive a payment confirmation mail from OmniPay?
You can raise a request with us here . Select the category as `I am a customer/end user` select the nature of your request, we will get back to you at the earliest.
How do I check the status of my payment/order?
Upon a successful transaction, you will receive a confirmation email from OmniPay. We are a payment gateway and only facilitate the merchant with payments.