When should a customer file a complaint regarding the non-receipt of an order?

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• How do I check the status of my payment/order?

  Upon a successful transaction, you will receive a confirmation email from OmniPay. We are a payment gateway and only facilitate the merchant with payments.

• I have done duplicate transactions towards the same order/service. How do I get a refund?

  We are a payment gateway and only facilitate the merchant with online payments. We request you to contact the merchant with the transaction details for a refund. If you are stuck and need assistance, use this link to raise a ticket.

• How do I open a dispute with a seller when a purchase goes wrong?

  We want our customers to buy with confidence every time they initiate a transaction via OmniPay and it is our responsibility to guide our customers on the right and effective way to file disputes. As a first step, we strongly recommend that customers ...

• Does OmniPay intervene to resolve a pending dispute between a buyer and a merchant?

  We want our customers to buy with confidence every time they initiate a transaction via OmniPay and it is our responsibility to guide our customers on the right and effective way to file disputes. As a first step, we strongly recommend that customers ...

• PDQ User Guide

  Here's a simple guide on receiving payments through the new OmniPay PDQ Application via Card Machine. First, select the OmniPay application from the Home Screen.     Note: You don't need a user ID or Password to log in to the new OmniPay PDQ ...