How do I check the status of my refund ?
Once the merchant initiates the refund , a confirmation email is sent to your email ID( the email ID that was used at the time of transaction).
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How do I check the status of my payment/order?
Upon a successful transaction, you will receive a confirmation email from OmniPay. We are a payment gateway and only facilitate the merchant with payments.
How many days to get my OmniPay refund?
Once you have asked your merchant for a refund and they have refunded the transaction through their OmniPay account, you can get your money debited in your bank account in 3-5 days, depending on our bank account. If you are stuck and need ...
Why does it take so long for a refund to be credited to my account?
There are several factors and processes involved during a refund process due to which we advise waiting for 10-12 working days. If you are stuck and need assistance, use this link to raise a ticket.
I have done duplicate transactions towards the same order/service. How do I get a refund?
We are a payment gateway and only facilitate the merchant with online payments. We request you to contact the merchant with the transaction details for a refund. If you are stuck and need assistance, use this link to raise a ticket.
Can i cancel an OmniPay payment?
No, once the payment goes through, you cannot cancel it. Being an end-user, you can ask for a refund from the merchant you made the transaction to; the merchant can refund the transaction using their OmniPay Dashboard. If you are stuck and need ...