Does OmniPay intervene to resolve a pending dispute between a buyer and a merchant?

Does OmniPay intervene to resolve a pending dispute between a buyer and a merchant?

We want our customers to buy with confidence every time they initiate a transaction via OmniPay and it is our responsibility to guide our customers on the right and effective way to file disputes. As a first step, we strongly recommend that customers initiate direct communication with the merchant to resolve issues pertaining to a specific order. If you do not get a satisfactory response or no response you can then raise a chargeback with your bank as a second option. These chargebacks will be raised with OmniPay by your bank and we assist to amicably resolve the issue. 




If you are stuck and need assistance, use this link to raise a ticket.

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